Easier truck fleet management
My Garage went from 5% of customers to 100% overnight, and it was never designed for the other 95%.
- scale
- 5% → 100%
- of customers, overnight
- change
- 2 of 3
- data structures sized for year three
- constraint
- 1
- much shorter timeline than the design
my part
the only designer: requirements, screens and the AI prototypescrit with the wider design team; shipped with product, engineering and the businessshipped
The business opened My Garage to everyone with an account. Overnight it went from about 5% of customers to 100%, and the new people couldn’t find the information they cared about.
That made sense. The page was built to show a little information to a small group we already knew.
Design the big version, then cut
I started over. With input from existing customers, I designed a future state that could hold everything a fleet cares about: service history, warranty status, parts compatibility and downtime, with room to grow.
Then I cut it down, and kept cutting, until we had something we could ship on a much shorter timeline.
Still open
- How much of a truck’s history is useful, and how much is just alarming?
- Does a fleet manager want to shop from this page, or only diagnose from it?
- What happens when the warranty system behind it is hours out of date?